BSDC:ABOUT SUPPORT
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About Support
Customer support provides access to Nucleus upgrades and certified technicians to assist in resolving Nucleus related issues.
Support contracts require that development staff members receive Nucleus training and understand the concepts of Nucleus application development in order to develop and support applications.
Nucleus support contracts are available to suit the unique requirements of any site.
Nucleus Customer Support
| Option | Description or Action |
|---|---|
| Standard (9-5 x 5) Monday-Friday | Based on approximately 10% of published user license charges |
| Extended (9-5x6) Monday – Saturday Sunday and Holidays Excluded. | Based on approximately 12% of published license charges |
| Premium ( 24x6 Monday – Saturday) Sunday and Holidays Excluded. | Based on approximately 18% of published license charges |
| Full Time (24x7 Monday - Sunday) Holidays Included. | Based on approximately 25% of published license charges. Engineering Access |
Application Support
Binary Star technicians are available to support Custom applications built on Nucleus platforms.
- This is generally NOT classed as Nucleus support, but end-user application support.
- Charges may be incurred for application support determined to be not related to documented Nucleus operation.
